Schedule:

• 40 hours per week, 8 hours per day
  
• Monday - Friday, 8 AM - 5 PM New Jersey Time; includes a 1-hour unpaid break

Job Overview

As a Customer Service Representative, you’ll be the vital link between our state-of-the-art pickleball club and our diverse membership base. You’ll manage a wide range of customer interactions, from membership inquiries to court bookings, utilizing advanced CRM systems and communication tools. This role offers a unique opportunity to be part of a dynamic team shaping the future of recreational sports facilities. You’ll work in a fast-paced, technology-driven environment, handling various administrative tasks and contributing to the smooth operation of this groundbreaking club.

Responsibilities

• Serve as the primary point of contact for member inquiries via phone and email
  
• Guide potential members through the registration process and explain membership benefits
  
• Manage court reservations and assist with booking inquiries
  
• Provide detailed information about the facility, including location, hours, and services
  
• Update and maintain accurate client records in the CRM system
  
• Oversee inventory management using Google Sheets
  
• Process supply orders through platforms like Amazon
  
• Take and distribute minutes during team meetings
  
• Assist with travel arrangements for staff or VIP members when required
  
• Handle diverse administrative tasks to support club operations

Requirements

• Excellent verbal and written communication skills in English
  
• Previous customer service experience, preferably in sports, fitness, or hospitality
  
• Proficiency in CRM systems, Google Workspace, and general computer applications
  
• Strong multitasking abilities and efficient prioritization skills
  
• Creative problem-solving aptitude and meticulous attention to detail
  
• Enthusiasm for or willingness to learn about pickleball and recreational sports
  
• Flexibility to work varying shifts, including early mornings and evenings
  
• Ability to work independently and collaboratively in a remote setting
  
• Adaptability to new technologies and eagerness to learn innovative systems
  
• Positive attitude and passion for delivering exceptional customer experiences
  
  Independent Contractor Perks
  HMO Coverage for eligible locations
  Permanent work from home
  Immediate hiring
  Steady freelance job