Work Schedule:

• 40 hours per week with some Pacific Standard Time (PST) crossover

 

Role Overview:

The Revenue Operations Analyst supports core revenue operations functions, including deal desk, order management, and deal/customer data governance. This role ensures accurate, timely processing of revenue-related transactions and maintains high data quality across systems to support sales, account management, and customer success teams.

The ideal candidate is detail-oriented, systems-savvy, and experienced in supporting SaaS deal workflows across CRM, CPQ, and ERP environments.

 

Key Responsibilities:

• Support the creation and management of order forms and statements of work (OTF).
• Own and process administrative requests, including downgrades, credit requests, cancellations, and related deal changes.
• Resolve CRM, CPQ, and ERP-related deal desk issues in collaboration with IT and Finance stakeholders.
• Ensure accuracy and consistency of deal- and customer-level data across revenue systems.
• Identify process and system improvement opportunities to increase efficiency and reduce errors in the deal desk and order management workflows.
• Provide timely deal desk support to ensure minimal disruption to deal flow.

 

Performance Objectives:

• Increase deal velocity and win rates by resolving deal desk requests efficiently.
• Reduce administrative burden on Account Management and Customer Success teams by owning deal change requests.
• Improve data quality to support faster, more informed post-sales decision-making.

 

Success Metrics

• Deal desk requests are resolved within defined SLAs.
• Successful ownership of downgrade, credit, and cancellation workflows.
• Measurable improvement in customer and deal data accuracy across systems.

 

Required Skills and Experience:

• Working knowledge of SaaS contracts, statements of work, and common deal structures and terms.
• Hands-on experience with GTM systems such as CRM, CPQ, e-signature platforms, and familiarity with ERP systems.
• Strong attention to detail and process discipline.
• High emotional intelligence and ability to collaborate cross-functionally with sales, finance, IT, and customer teams.
• Proven ability to work independently and manage multiple concurrent requests.
  

 

Independent Contractor Perks:

• Health insurance coverage

• Permanent work from home

• Immediate hiring

• Steady freelance job

 

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.

 

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