Medicaid Outreach Specialist – Healthcare Nonprofit | Bilingual English/Spanish | Remote | Immediate Start

Role Name: Medicaid Outreach Specialist

Schedule: Full-time (40 hours per week) with extensive initial training period and ongoing coaching

Client Timezone: Eastern Time (New York)

Client Overview: A well-established nonprofit healthcare organization in New York City that’s making a real difference in underserved communities. They participate in state-funded social care programs designed to connect Medicaid members with essential services across all five boroughs. The organization has senior staff who are masters at community outreach and provide comprehensive training to ensure success.

Job Description: You’ll play a vital role in connecting underserved Medicaid members with life-changing social services through the Social Care Network program. This isn’t just cold calling – it’s meaningful outreach that helps people access free programs that can significantly improve their quality of life. You’ll work with a supportive team that provides extensive training and ongoing coaching, making this an excellent opportunity to develop your communication skills while making a genuine impact in healthcare and social services.

Responsibilities:

• Make approximately 100 outbound calls daily to Medicaid members across New York City and Long Island
• Conduct empathy-driven, conversational outreach to introduce free social care programs
• Complete 12-15 screening questions (SCN 1115 waiver screening) with interested participants
• Explain complex social benefit programs in simple, understandable terms to diverse populations
• Check system eligibility for enhanced needs and services
• Maintain detailed records of call outcomes and screening completions
• Participate in comprehensive training programs led by experienced senior outreach staff
• Build rapport with Medicaid members who may have limited educational backgrounds
• Focus on maximizing engagement and reducing hang-up rates through consultative approach

Requirements:

• Minimum 1 years of cold calling or sales experience
• Strong empathy and ability to relate to diverse, underserved populations
• Excellent communication skills with ability to explain complex information simply
• Persistence and resilience to handle high-volume calling with frequent rejections
• Bonus if you have experience or familiarity with nonprofit sector and social benefits systems
• It helps if you have cultural sensitivity when working with Medicaid recipients and diverse communities
• You bring the ability to work independently while following structured processes
• Billingual is a preference but not essential

Why Join This Team?:

• Remote work with flexible setup using your own reliable internet and phone
• Comprehensive training program with ongoing coaching from expert senior staff
• Commission structure with upside potential for exceeding performance targets
• Meaningful work that directly improves lives in underserved communities
• Month-to-month flexibility with no long-term contracts
• Opportunity to develop expertise in healthcare outreach and social services