Work Schedule:

• Tuesdays to Fridays, 12:00 to 8:00 pm
• Saturdays, 8:00 am to 4:00 pm
• With 30-minute paid breaks per shift
• Client time zone: US Eastern Time (New York)

 

Client Overview:

Join a growing residential and commercial electrical services company that values quality work and customer satisfaction. This close-knit team operates with a personal touch, building lasting relationships with their clients while handling everything from routine electrical maintenance to complex commercial projects. They’re expanding their support capabilities to ensure no customer inquiry goes unanswered.

 

Job Description:

You’ll be the vital link between customers and this electrical services team, ensuring seamless communication and operational efficiency. This role offers the perfect blend of customer interaction and behind-the-scenes coordination, where you’ll directly impact customer satisfaction while supporting critical business operations. You’ll work closely with the existing office manager and have the opportunity to learn about the electrical services industry while developing valuable customer service and project coordination skills.

 

Responsibilities:

• Handle overflow calls during busy periods to ensure every customer inquiry is addressed promptly
• Provide after-hours live call coverage to extend customer service availability
• Take customer calls and efficiently book appointments using company scheduling systems
• Complete administrative paperwork for electrical projects and service calls
• Pull permits required for electrical work projects and ensure compliance
• Generate and manage work orders for ongoing and upcoming electrical projects
• Master the Housecall Pro CRM system for comprehensive customer and project management
• Conduct follow-up communications with customers regarding appointments and project status
• Coordinate seamlessly with the in-person office manager and field team
• Support overall office operations to maintain smooth business flow

 

Requirements:

• Strong experience handling high-volume calls while effectively multitasking in a fast-paced environment.
• Strong verbal communication skills for professional customer interactions
• Ability to quickly learn new software systems, particularly CRM platforms
• Administrative and organizational skills for managing documentation and workflows
• Flexibility to work non-traditional hours, including after-hours customer coverage
• Attention to detail when handling permits, work orders, and customer information
• Bonus if you have customer service experience in service-based industries
• It helps if you’re comfortable working independently while staying connected to a team

 

Why Join This Team?

• Work remotely with full flexibility and work-life balance
• Join a growing company with opportunities for long-term career development
• Learn about the electrical services industry and develop specialized knowledge
• Work directly with customers and make a real impact on their experience
• Collaborate with a supportive, close-knit team that values your contributions

 

Independent Contractor Perks:

• Health insurance coverage

• Permanent work from home

• Immediate hiring

• Steady freelance job

 

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.

 

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