Schedule: Full-time (35 hours per week); evening coverage 5 PM to 1 AM with one hour of unpaid break
Client Timezone: PST
Client Overview: Join a specialized mobile brake repair service that brings automotive expertise directly to customers’ locations. This growing company has carved out a unique niche by focusing exclusively on brake repairs and services, eliminating the need for customers to visit traditional repair shops. The business is expanding its customer service capabilities to capture more opportunities during after-hours when competitors are closed.
Job Description: You’ll be the critical link between potential customers and booked appointments, working during evening hours when traditional automotive services are unavailable. This role puts you at the center of the customer acquisition process, where your quick response times directly impact the company’s ability to convert leads into revenue. You’ll master the company’s quoting system and become an expert at researching competitive pricing, making you an essential part of a specialized service business that’s making car repairs more convenient for customers.
Responsibilities:
- Field incoming customer inquiries from email and Yelp during after-hours coverage periods
- Create accurate brake repair estimates using the company’s specialized software system
- Research competitive pricing for various brake services using AI tools and online resources
- Send timely quotes to customers to maximize booking conversion rates
- Respond to customer questions via email and text communication channels
- Problem-solve independently when handling diverse customer scenarios and requests
- Manage lead flow during evening and weekend hours when business owner is unavailable
- Potentially handle phone conversations with customers when direct communication is needed
Requirements:
- Strong problem-solving abilities and capacity to work independently during evening hours
- Excellent written communication skills for professional email and text interactions
- Comfortable learning and mastering software systems for quote generation
- Ability to research and gather information effectively using AI tools and search engines
- Reliable internet connection and dedicated workspace for consistent evening coverage
- Attention to detail for accurate estimate preparation and customer communication
- Bonus if you have interest in or basic knowledge of automotive services
- It helps if you’re naturally curious and enjoy learning about pricing and market research
Independent Contractor Perks
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Health Insurance in eligible locations
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Permanent work from home
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Immediate hiring