Schedule:

• (40 hours per week) flexible schedule
• Client Timezone: EST

Job Description:

You’ll be the first line of defense in maintaining website health for dozens of client sites, playing a crucial role in ensuring seamless online experiences. This position offers the perfect opportunity to develop your skills in website monitoring and client communication while working with cutting-edge monitoring tools. You’ll help streamline operations by taking on essential support tasks, allowing the development team to focus on complex technical projects.

Responsibilities:

• Monitor website alerts from BlogVault software for plugin updates, site issues, and downtime notifications
• Perform visual comparisons of before/after screenshots to identify legitimate changes versus false alerts
• Conduct quick visual inspections of websites to identify obvious errors such as error codes, white pages, or broken layouts
• Follow up on support tickets that have been awaiting client responses for 3+ days with professional reminder messages
• Manage ticket flow and ensure all support requests progress appropriately through the system
• Verify whether website downtime alerts represent genuine issues or monitoring system malfunctions
• Maintain organized tracking of ticket statuses and client communications
• Escalate technical issues to the development team when necessary

Requirements:

• Strong attention to detail for visual comparison and inspection tasks
• Excellent written communication skills for professional client follow-ups
• Basic computer skills and comfort navigating websites and web-based tools
• Ability to work independently and follow established processes consistently
• Reliable internet connection and dedicated workspace for remote work
• Bonus if you have experience with ticketing systems or customer support platforms
• It helps if you’re comfortable working flexible hours to accommodate different time zones

Why Join This Team?

• Work with modern monitoring tools and established processes that set you up for success
• Opportunity to grow from part-time to full-time based on performance and availability
• Flexible remote work environment with potential for different time zone arrangements
• Be part of a growing company that values efficiency and quality in client service
• Develop valuable skills in website monitoring and client communication
• Clear escalation paths and supportive team structure

Independent Contractor Perks:

• Health Insurance Coverage for eligible locations
• Permanent work-from-home
• Immediate hiring

Apply now. Start helping.