Schedule: Flexible during client business hours
Client Timezone: Fullerton (Pacific Standard Time – PST)
Total Weekly Hours: 40 hours

 

Our client is seeking a Mandarin-Speaking Administrative Assistant to support daily administrative operations, customer communications, and CRM management for an established international organization. This is a fully remote role operating on Pacific Standard Time (PST).

The ideal candidate has experience in customer service and administrative support, thrives in a structured environment, and is eager to learn new systems. Training will be provided.

In this role, you will serve as a key administrative and communication support, ensuring smooth day-to-day operations. You will manage inbound and outbound communications, maintain CRM records, and assist with follow-ups while ensuring accurate documentation.

This position is ideal for someone who is organized, dependable, and confident communicating in both Mandarin and English.

 

Responsibilities

• Answer incoming phone calls and respond to emails professionally and promptly

• Provide general administrative support across daily operations

• Manage CRM records, including lead tracking and customer follow-ups

• Maintain accurate digital documentation using Google Workspace

• Assist with basic social media coordination and monitoring as needed

• Support communication across multiple platforms (email, phone, CRM)

• Follow established processes and adapt to new tools through training

 

Requirements

• Fluent in Mandarin (spoken and written); working proficiency in English

• Prior experience in administrative support and/or customer service roles

• Ability to work full-time during Pacific Standard Time (PST) hours

• Strong organizational skills and attention to detail

• Comfortable learning and using tools such as:

  • Gmail & Google Workspace

  • Google Drive

  • Social platforms (Instagram, YouTube, Red Note)

  • CRM systems (training provided)

  • Phone systems (e.g., Ooma Office)

  • EMR systems (training provided)

• Reliable internet connection and a professional remote work setup

 

Independent Contractor Perks

• Health insurance (available in eligible locations)

• Permanent work-from-home arrangement

• Immediate hiring