Schedule:

• Part-time, 20 hours a week, Monday to Wednesday, split schedule with morning administrative hours and afternoon sales activities (Sydney Time)

• Client Time Zone: Australian Eastern Time (Sydney)

Client Overview:

Join a thriving skin clinic in Sydney that’s been successfully serving patients for two years under the leadership of a dedicated general practitioner. This growing practice recently expanded and needs reliable support to manage both operational efficiency and patient acquisition. You’ll work directly with the clinic owner to ensure smooth daily operations while driving new patient growth.

Job Description:

You’ll be the operational backbone of a busy medical practice, splitting your time between essential administrative tasks and strategic sales activities. This role offers the unique opportunity to work in healthcare while developing both your administrative and sales skills. You’ll have a direct impact on patient experience and clinic growth, working flexible hours that maximize your effectiveness during key business periods.

Responsibilities:

• Manage email communications and patient correspondence with professionalism and care
• Operate and optimize CRM systems, specifically the Timely platform used for patient management
• Handle inbound patient inquiries, appointment scheduling, and follow-up communications
• Conduct outbound calls for patient follow-ups and administrative coordination
• Execute sales activities including cold calling potential patients during evening hours
• Send targeted marketing emails to prospects and manage lead nurturing campaigns
• Perform general office management tasks to support clinic operations
• Track performance against established KPIs and provide regular updates to clinic leadership

Requirements:

• Experience with CRM systems, preferably Timely or similar healthcare/appointment platforms
• Strong communication skills for both patient service and sales conversations
• Comfortable with split schedule work (morning admin, evening sales calls)
• Professional phone manner suitable for medical office interactions
• Ability to work independently and manage multiple priorities effectively
• Bonus if you have healthcare or medical office experience
• It helps if you have previous cold calling or sales experience

Why Join This Team?

• Work directly with a supportive clinic owner who values your contribution
• Flexible part-time schedule that respects work-life balance
• Opportunity to make a real difference in patient care and clinic growth
• Gain experience in both healthcare administration and sales
• Performance-based environment with clear KPIs and growth potential
• Immediate start with streamlined onboarding process

Independent Contractor Perks:

• Permanent work-from-home
• Immediate hiring