Customer Service Representative
Job Highlights
Contract: Independent Contractor
Schedule: Mon - Fri, 40 hours per week, 9am to 6pm CT USA Time (1-hour unpaid break)
Contract: Independent Contractor
Schedule: Mon - Fri, 40 hours per week, 9am to 6pm CT USA Time (1-hour unpaid break)
About the Role
We're looking for Customer Service representatives who will provide exceptional phone, video call, email, ticketing and online chat support to customer enquiries.
We're looking for Customer Service representatives who will provide exceptional phone, video call, email, ticketing and online chat support to customer enquiries.
Responsibilities
- Responding to Customer Inquiries: Handle questions related to medication orders, shipping, delivery status, and pharmacy policies via chat, email, or phone.
- Assisting with Prescription Submissions: Guide customers through submitting prescriptions securely and verifying necessary information.
- Providing Product and Service Information: Explain medication details, usage instructions, and pharmacy services offered online.
- Resolving Order and Payment Issues: Address problems related to order processing, payment errors, or refunds promptly
- Tracking Shipments: Keep customers informed about their order status, shipping details, and estimated delivery times.
- Managing Customer Data: Ensure accurate documentation of all interactions, prescription details, and contact information, maintaining confidentiality.
- Ensuring Compliance: Follow legal and regulatory requirements related to online medication sales, including privacy laws like HIPAA.
- Handling Complaints and Feedback: Address concerns about delays, incorrect orders, or medication issues with professionalism.
- Promoting Additional Services: Inform customers about health consultations, wellness programs, or related products available online.
- Providing Technical Assistance: Help customers navigate the website or app, troubleshoot login issues, or assist with account management.
Requirements
- Must have at least 2-3 years experience working in Customer Service (preferably in the medical, health industry)
- Understands HIPAA compliance
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Ability to remain calm and composed during challenging interactions.
- Has experience with handling CRM's and is meticulous with data entry and documentation.
Independent Contractor Perks
Health Insurance coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job
Customer Service Representative
Job Category
Customer Support
Job Type
Full Time (35 hours or more per week)
Work Schedule and Timezone
Mon - Fri, 40 hours per week, 9am to 6pm CT USA Time (1-hour unpaid break)
Published on
Jan 15 2026