Schedule: Full-time | 40 hours per week
Monday–Friday | 9:00 AM – 6:00 PM CST (includes 1-hour unpaid break)
Client Timezone: Eastern Time (United States)

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About the Role

We are seeking a highly organized and detail-driven Customer Service & Operations Coordinator with experience in freight forwarding and international logistics.
This role supports end-to-end shipment execution — from booking through final delivery — and requires someone proactive, analytical, and confident communicating with shippers, agents, consignees, and internal teams.

The ideal candidate has hands-on Magaya experience; however, candidates with solid freight coordination experience using other forwarding systems will be considered.

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Key Responsibilities

Shipment Coordination & Data Management

• Review shipment instructions and verify accuracy of required details

• Create and update shipper, consignee, and vendor profiles

• Review WHR and identify cargo as needed

• Maintain multiple “on-hand” and operations reports

Operational Execution

• Request and manage bookings across air, ocean, and domestic transport

• Prepare loading plans and send details to warehouses

• Coordinate daily pickups with multiple vendors and confirm schedules

• Track milestone updates and upload shipment documentation into eDocs

Documentation & Compliance

• Generate and submit AWB, MBL, HBL, delivery orders, pickup orders, pre-alerts, AN

• Send pre-alerts through CW1 to airlines, carriers, brokers, and customers

• File AES for shipments valued at over USD 2,500 and request EED authorization

• Review carrier BOLs after delivery/pickup to confirm accuracy

Customer Service & Communication

• Provide proactive shipment updates and status notifications

• Respond to customer and vendor emails quickly and professionally

• Collect payments for PIA or COD customers

• Coordinate with WCA partners and consignees globally

Billing, Cost Control & Vendor Management

• Request quotes from commercial support teams based on pre-alerts

• Confirm chassis, demurrage, and drayage vendor charges

• Request and validate vendor invoices

• Invoice shipments or prepare billing cost sheets to avoid discrepancies

Problem Resolution & Reporting

• Investigate and resolve shipment discrepancies and billing disputes

• Report damaged or short cargo to claims and sales teams

• Escalate volume issues, cargo irregularities, or urgent matters to Supervisor

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Requirements

✔ Minimum 1 year freight forwarding or logistics experience
✔ Experience with Magaya software (preferred)
— Other freight forwarding systems such as CW1, Qwyk, or Simpliship are acceptable
✔ Customer service experience within logistics or related industry
✔ Solid understanding of export documentation (AES, EED, BOL, AWB)
✔ Strong written and verbal English communication
✔ Excellent organization and prioritization skills
✔ Competency using Microsoft Office and business communication platforms

Independent Contractor Perks
Health Insurance coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job