Schedule: Part-time (20 hours per week). Monday to Friday, 10:30AM to 2:30PM
Client Timezone: Australian Eastern Standard Time (AEST)

Client Overview

Join a fast-growing digital solutions provider focused on outbound sales outreach and lead conversion. This role supports the sales team by engaging prospective customers, qualifying interest, and scheduling high-quality appointments with Business Development Managers.

Job Overview

As an Appointment Setter, you will play a key role in the sales outreach process by contacting prospective customers and booking qualified appointments for the sales team. This role requires excellent English communication skills, professionalism on the phone, strong organisation, and the ability to manage follow-ups and schedules accurately.

Responsibilities

• Make outbound calls and send follow-up emails to prospective clients

• Introduce company services clearly and professionally

• Schedule appointments between qualified prospects and Business Development Managers

• Follow up on leads generated from marketing campaigns, online enquiries, and referrals

• Maintain accurate and up-to-date records of calls, appointments, and outcomes in the CRM

• Coordinate closely with the sales team to ensure smooth handover of booked appointments

• Meet or exceed weekly and monthly appointment-setting targets

• Handle objections professionally and maintain a positive customer experience

• Provide feedback on lead quality, customer responses, and outreach effectiveness

Requirements

• Exceptional spoken English with a clear and professional phone manner

• Minimum 2 years’ experience in telesales, telemarketing, or customer service

• Previous appointment-setting experience for English-speaking markets preferred

• Strong organisational skills and attention to detail

• Ability to handle rejection and maintain motivation

• Confident using CRM systems, calendars, and standard office applications

• Ability to work independently in a remote environment

• Reliable internet connection and professional home workspace

Preferred

• Some form of tertiary education

• Experience working with sales or business development teams

Scope & Compensation:

• Communication tools provided (VOIP channel and company email)

• Performance-based bonus: AUD $10 per qualified appointment with a decision-maker

• Opportunity to increase hours over time based on performance

Why Join This Team?

• Clear, structured appointment-setting role

• Performance bonuses tied directly to results

• Flexible start time within AEST hours

• Remote work with provided tools

• Opportunity for progression into sales, account management, or business development

• Supportive team and clear handover processes

Independent Contractor Perks

• Permanent work from home

• Immediate hiring

 

 

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