Schedule:

• 40 hours per week, Monday to Friday, 9:00 AM to 6:00 PM, with a 1-hour unpaid break

• Client Timezone: Tucson, Arizona

Client Overview:

Join a fast-growing and customer-centric residential and commercial cleaning company dedicated to providing stress-free, personalized cleaning solutions for busy homes and businesses. We are redefining cleanliness by offering professional, reliable, and consistent maid services tailored to fit each client’s unique needs. Whether it’s a one-time deep clean or routine maintenance, our locally owned and operated teams bring a personal touch and expert care to every service, ensuring a spotless space without the hassle.

Responsibilities:
1. Customer Service:

• Respond to customer inquiries via email, phone, and chat platforms.

• Schedule and reschedule cleaning appointments.

• Address client concerns and resolve issues promptly.

• Gather client feedback and provide reports to management.

• Onboard new clients.

2. Administrative Support:

• Manage customer data and maintain accurate records within our CRM system (ServiceTitan).

• Prepare and send invoices and receipts.

• Collect payments from customers.

• Assist with marketing and promotional activities (e.g., social media posting, email campaigns).

3. Operational Support:

• Manage cleaning job schedule

• Schedule cleaning crews for jobs.

• Coordinate with customers and cleaning crews, ensuring timely communication.

• Generate reports on key performance indicators (KPIs), employee time tracking and equipment/product inventory.

• Suggest and implement process improvements for increased efficiency and effectiveness.

Qualifications:

• Excellent written and verbal communication skills in English.

• Availability to work core hours of 8:00 AM to 5:00 PM Arizona Time.

• Strong customer service and interpersonal skills.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace.

• Experience with the ServiceTitan CRM platform is required.

• Ability to work independently and proactively.

• Strong organizational and time-management skills.

• High attention to detail and accuracy.

• Reliable high-speed internet connection suitable for video calls and a quiet workspace.

Independent Contractor Perks:

• HMO Coverage for eligible locations

• Permanent work-from-home

• Immediate hiring