Schedule: Full-time (35 hours/week)

Agent A: Monday to Friday 11am to 6pm

Agent B: Monday to Friday 6pm to 9pm and Saturday and Sundays: 11am to 9pm

Client Timezone: Central Time

Job Description: 

You’ll be the primary point of contact for guests, ensuring every inquiry gets a prompt, professional response while giving the business owner freedom to focus on growth and family time. This is a perfect opportunity for an experienced property management assistant to join a business at an exciting growth phase, with clear potential to expand your role and responsibilities as you prove your value and build trust.

Responsibilities:

• Respond promptly to guest messages and inquiries across all booking platforms
• Coordinate with cleaning staff for property turnovers and scheduling
• Report maintenance issues and problems to property management personnel
• Provide autonomous, professional customer service following established guidelines
• Handle guest communications during peak after-hours periods, evenings, and weekends
• Maintain timely communication with all property stakeholders
• Support property operations to ensure high guest satisfaction ratings
• Assist with booking platform management and guest experience optimization

Requirements:

• Previous experience as a property management assistant or in short-term rental management
• Strong written communication skills for professional guest interactions
• Ability to work independently and make autonomous decisions with minimal supervision
• Flexibility to work non-traditional hours including evenings and weekends
• Reliable internet connection and ability to respond promptly to time-sensitive inquiries
• Experience with Airbnb, VRBO, or other booking platforms
• It helps if you’re familiar with property management software and communication tools

Why Join This Team?:

• Direct communication with business owner for training and ongoing support
• Opportunity to expand responsibilities into broader property management tasks
• Work with a business owner who values work-life balance and professional growth
  

 

Independent Contractor Perks:

• HMO coverage for eligible locations
• Permanent work from home
• Immediate hiring
• Steady freelance job

Apply now. Start helping.