Schedule:

• Mondays to Fridays, 9:00 am to 6:00 pm, Eastern Time (Florida, USA)
• 1-hour unpaid break
• 40 hours per week

 

Role Overview:

We are looking for a dedicated and detail-oriented Client Support Agent to be the primary point of contact for our customers. In this role, you will manage the end-to-end client experience—from onboarding new users to managing policy lifecycles and resolving complex inquiries. The ideal candidate is a proactive problem-solver who can build lasting relationships through clear communication and exceptional service.

 

Key Responsibilities:

• Customer Onboarding & Lifecycle Management: Successfully onboard new customers and provide ongoing support for policy applications, renewals, and necessary changes.

• Account Administration: Efficiently manage billing inquiries and assist with claims management processes to ensure a seamless experience.

• Relationship Building: Build sustainable relationships of trust with clients through open, interactive, and empathetic communication.

• Inquiry & Complaint Resolution: Identify and assess customer needs to achieve satisfaction. Handle complaints by providing appropriate solutions and alternatives within set time limits.

• Documentation & Record Keeping: Maintain accurate and detailed records of all customer interactions, process accounts, and file necessary documentation.

• Quality Assurance: Follow established communication procedures, guidelines, and company policies to ensure consistent service delivery.

• Customer Advocacy: Go the extra mile to engage customers, following up to ensure full resolution of their concerns and high satisfaction levels.

 

Qualifications & Skills:

• Experience: Proven experience in a client support, account management, or insurance-related administrative role.

• Communication: Excellent verbal and written communication skills with a professional yet warm demeanor.

• Technical Proficiency: Ability to learn and navigate CRM systems and policy management software.

• Problem-Solving: Strong ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.

• Reliability: Ability to maintain a consistent schedule aligned with Florida business hours.

 

What We Offer:

• Comprehensive training and support.

• A collaborative and professional work environment.

• Opportunities for long-term growth and stability.

 

Independent Contractor Perks: 

 

• HMO coverage for eligible locations
• Permanent work from home
• Immediate hiring
• Steady freelance job

 

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.

 

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