Schedule: 

• 20 hours per week, flexible during business hours
• Client time zone: GMT (London, UK)

 

Client Overview: 

A pioneering women’s health clinic specializing in intimate health, menopause care, and aesthetic treatments. Founded by a dedicated medical doctor who’s passionate about helping women feel confident and healthy. The practice is in its exciting growth phase, building a supportive environment where sensitive health conversations happen with care and professionalism.

 

Job Description: 

You’ll be the vital first touchpoint for women seeking specialized healthcare, transforming nervous prospects into confident patients through compassionate communication. This role puts you at the heart of meaningful healthcare delivery, where your voice and care directly impact women’s wellness journeys. You’ll work closely with a medical professional who values your contribution to creating a warm, professional patient experience.

 

Responsibilities:

• Conduct pre-appointment screening calls using provided scripts to assess patient suitability for treatments
• Make outbound calls to warm up leads and increase consultation conversion rates
• Serve as primary receptionist, answering calls and scheduling patient appointments
• Respond to WhatsApp messages and text inquiries about treatments and services
• Perform follow-up calls after appointments to provide reassurance and prepare patients for their next visits
• Manage email correspondence and calendar coordination for the clinic
• Handle basic social media posting and patient engagement
• Maintain accurate patient communication records and scheduling systems

 

Requirements:

• Excellent verbal communication skills with a clear, professional speaking voice
• Strong multitasking abilities to manage various patient touchpoints simultaneously
• Proficiency in MS Office Suite and Google Workspace applications
• Experience with calendar management and appointment scheduling systems
• Bonus if you have previous experience in clinical, patient-facing, or healthcare support roles
• It helps if you’re comfortable discussing sensitive health topics with empathy and professionalism
• Reliable internet connection and quiet workspace for confidential patient calls

 

Why Join This Team?

• Make a meaningful impact in women’s healthcare and wellness
• Work with a passionate medical professional who values your contribution
• Flexible remote work with potential for growth as the clinic expands
• Gain specialized experience in healthcare client management
• Be part of building something important from the ground up
• Supportive environment that prioritizes professional development

 

Independent Contractor Perks: 

• Permanent work from home
• Immediate hiring
• Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.

 

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