Job Highlights:

• Schedule: 40 hours per week or 8 hours per day
• Work 5 days/week (8 hour shifts plus a 1 hour lunch), but the days worked would need to include Monday and Saturday, and take a day off during the week Tuesday-Friday (we are closed on Sundays). For example, an agent's schedule would be Mon-Wed 8-5, Fri-Sat 8-5,1 hour unpaid lunch
• Client location or time zone: Orem, Utah, USA

 

Company/Client Overview

The client is a pest solutions company that services multiple states. They receive leads through forms on their website as well as text messages. Their main service is dealing with various bug infestations that customers have. They have a team of sales agents who close qualified leads after the leads have been initially qualified.

 

Responsibilities

• Answer inbound calls and make outbound calls (80% of work is over the phone)
• Schedule and reschedule pest control service appointments
• Assist with billing information and inquiries
• Coordinate with field technicians for various customer-related requests
• Respond to customer SMS messages regarding rescheduling
• Handle an average of 10-12 calls per hour
• Leave voicemails for outbound calls when necessary
• Handle customer interactions primarily via phone and SMS
• Manage scheduling for pest control services
• Provide first-level support for billing queries
• Coordinate between customers and field technicians

 

Requirements

• Excellent verbal communication skills
• Proficiency in using CRM and dialer software
• Minimum of 3 years customer service experience
• Capability to work in Mountain Time zone hours
• Strong multitasking abilities
• Reliable internet connection and computer equipment

 

Independent Contractor Perks

• HMO Coverage for eligible locations
• Permanent work from home
• Immediate hiring

 

44366673558