Schedule:
- 40 hours per week, 8 hours per day, with 1-hour unpaid break
- Client time zone: Eastern Time (Florida, USA)
Position Summary:
This role provides technical support for the client's life safety equipment, troubleshooting issues across product lines, and guiding clients through solutions with exceptional customer service. Responsibilities include hardware/software installation and configuration, issue resolution, and thorough documentation. Success in this role requires strong communication skills, attention to detail, and a customer-first mindset, along with a solid understanding of network fundamentals and a collaborative, adaptable approach.
Education and Experience:
- Required:
- High school diploma or equivalent
- Successful completion of on-the-job training
- Minimum 2 years experience handling customer service and/or tech support roles in BPOs
- Basic knowledge of JavaScript or light scripting/coding experience (e.g., reading, understanding or modifying simple scripts)
- Preferred:
- Associate’s degree
- Technical support or technology-based background
- At least 3 years of related experience
Duties and Responsibilities:
- Troubleshoot technical issues for life safety equipment across all product lines.
- Provide exceptional customer service when working directly with communities and clients affiliated with our equipment.
- Use critical thinking to apply solutions and resolve technical issues presented on a case-by-case basis.
- Talk clients through a series of actions to resolve a problem.
- Install and configure hardware and software.
- Walk clients through the configuration of hardware and software when applicable.
- Proficient in Microsoft Office Suite, Microsoft Teams, or similar software, with the ability to learn new tools.
- Performs other duties as assigned.
Independent Contractor Perks:
- HMO coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.
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