Marketing & E-Commerce Virtual Assistant 

Schedule: 4 hours per day, flexible within client business hours (US time zone Monday - friday 10 to 7)

About the Role

Join a fast-growing baking brand with digital products, an e-commerce store, and a paid membership program (Baking Unwrapped). We’re looking for a detail-oriented, highly organized Marketing Virtual Assistant to help keep the business running smoothly — and to help unlock growth that hasn’t been fully tapped yet.

This role is ideal for someone with hands-on e-commerce and email marketing experience who enjoys turning existing content into structured campaigns, supporting members and customers, and improving systems over time.

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Key Responsibilities

1. Membership & Customer Support

• Respond to customer and member inquiries related to:

  • Login issues

  • Order confirmations

  • Order status

  • Access to purchased or member-only content

• Assist with password resets and step-by-step login support

• Navigate the website backend (WordPress/WooCommerce) to resolve issues professionally and efficiently

2. Content & Website Operations

• Create and update posts and pages in WordPress for the Baking Unwrapped membership (content provided)

• Upload and organize:

  • PDFs

  • Videos

  • Digital downloads

• Ensure clean formatting, correct links, and a good user experience

3. Email Marketing & Campaign Support

• Build and schedule emails in Mailchimp, including:

  • Membership reminders

  • Nurture emails

  • Launch and promotion emails

• Support lifecycle flows (abandoned cart, free trial nurture, post-purchase follow-up)

• Segment audiences (customers, members, trial users)

4. Content Repurposing

• Take existing “core” content (videos, recipes, workshops, emails) and repurpose it into:

  • Nurture email campaigns

  • Member communications

  • Simple digital products or content updates

• Create basic Canva graphics as needed (templates provided)

5. Growth & Optimization Support

• Help identify and build growth opportunities such as:

  • Abandoned cart emails

  • Member trial nurture sequences

  • Post-purchase upsells (memberships, kits, 1:1 sessions)

• Flag inefficiencies and suggest improvements to systems and workflows

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Required Experience

• E-commerce experience, especially with WooCommerce

• Strong experience using WordPress

• Email marketing experience with Mailchimp

• Comfortable supporting customers through backend systems

• Highly organized, detail-oriented, and reliable

• Strong written communication and customer service skills

Nice to Have

• Experience with MemberPress or similar membership platforms

• Canva experience

• Experience supporting digital products, memberships, or creator-led brands

• Operational or systems mindset

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Tools You’ll Use

• WordPress

• WooCommerce

• Mailchimp

• Canva

• Google Drive

• (Nice to have) MemberPress, PrintStation

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Independent Contractor Perks

• Permanent work from home

• Immediate hiring

• Steady freelance job

• Comprehensive support for payroll, HR, and IT through BruntWork

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Reminder

Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording. APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.