Schedule:

• Full-time (40 hours per week)| Atlanta (Eastern Time zone) 

Client Overview: 

Growing pressure washing and home services company serving the Atlanta market with expanding service lines, including line striping, seal coating, and seasonal offerings. The business leverages cutting-edge AI technology alongside human expertise and provides ongoing training opportunities for team development. The owner is field-focused and committed to empowering team members with autonomy and growth.

Job Overview: 

You’ll become the operational backbone of a thriving home services business, taking complete ownership of customer communications and administrative systems. This role offers the perfect blend of technology integration and human touch – you’ll work alongside an AI phone system while managing the entire customer journey from inquiry to completion. The owner values independence and proactive thinking, giving you the freedom to make improvements and recommendations rather than micromanaging every decision. With dedicated training resources and clear systems in place, you’ll have everything needed to excel from day one.

Responsibilities:

• Own all customer communications as the primary point of contact for inquiries and service coordination
• Master GoHighLevel CRM system for lead management, follow-ups, and customer database maintenance
• Handle Housecall Pro platform for scheduling appointments, managing invoices, and tracking service completion
• Answer incoming calls during business hours and provide an exceptional customer service experience
• Review and follow up on after-hours inquiries captured by the AI phone system each morning
• Manage the owner’s calendar, scheduling field appointments and administrative priorities
• Proactively identify process improvements and system optimizations to enhance efficiency
• Coordinate seamlessly between AI technology and human touchpoints for optimal customer experience
• Attend weekly GoHighLevel training sessions to continuously expand platform expertise
• Support multiple service lines including pressure washing, line striping, seal coating, and seasonal offerings

Requirements:

• Mid-level administrative or virtual assistant experience with CRM and scheduling platforms
• Strong phone communication skills and customer service orientation
• Self-directed learning ability with minimal supervision requirements
• Proactive mindset focused on making recommendations rather than seeking constant guidance
• Comfort working with technology platforms and AI-integrated systems
• Eastern Time zone availability for business hours coverage
• Bonus if you have experience with GoHighLevel or similar CRM platforms
• It helps if you have previous home services or field service industry exposure
• Bonus if you’re familiar with Housecall Pro or similar scheduling/invoicing tools

Why Join This Team?:

• Complete autonomy over back-office operations with trusted decision-making authority
• Weekly professional development through dedicated GoHighLevel training sessions
• Work with innovative AI technology while maintaining meaningful human customer connections
• Opportunity to grow with an expanding business during strategic scaling phase
• Supportive owner who values independence and proactive contributions over micromanagement
• Clear systems and processes already established for immediate productivity

Independent Contractor Perks

• HMO Coverage for eligible locations
• Permanent work from home
• Immediate hiring

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