Job Highlights:

• Contract type: Independent Contractor
• Schedule: Monday to Friday, 8:00 to 5:00pm AEST

Timezone:  Ideally supporting / overlapping Australian business hours

Role Overview

We are looking for an Operations Support Coordinator to manage customer support and community interactions across digital platforms. This role focuses on providing timely, high-quality assistance while supporting internal operations.

 

Key Responsibilities

• Manage customer inquiries via Intercom
• Support and moderate communities on Circle.io
• Respond to customer questions, concerns, and technical issues
• Escalate complex issues to relevant teams
• Maintain accurate records of interactions and resolutions

• Support operational tasks as required

 

Required Skills & Experience

• Experience with Intercom (required)
• Familiarity with Circle.io or similar community platforms
• Strong written communication skills
• Customer service or operations support background

• Ability to work independently and follow processes

 

Nice to Have

• SaaS or online education/community experience

• CRM or ticketing system exposure

 

Benefits
Independent Contractor Perks:

• HMO Coverage for eligible locations
• Permanent Work from home
• Immediate Hiring
• Steady Freelance Job

 

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

 

Job ID: 43556676711