We’re looking for a dependable, customer-focused support professional who thrives in a remote, fast-moving environment and takes pride in delivering clear, helpful, and timely assistance. In this role, you’ll be the front line of the customer experience during dedicated shift hours, working closely with a global team to ensure every interaction reflects care, accuracy, and professionalism.

You’ll integrate seamlessly into our existing systems, collaborate across time zones with teammates in Latin America, the Philippines, and the US, and work directly with the hiring manager and support leads to keep operations running smoothly. If you’re comfortable working independently, communicate confidently in English, and enjoy being the person customers rely on when they need help, this is a role where your impact will be felt every day.

 

Job Highlights:

• Contract type: Independent Contractor
• Schedule: 40 hours per week; Working hours will be either 3:00am-12:00pm CT or 2:00pm-11:00pm CT.

Scope:

• Primary focus on customer support operations during specified shift hours
• Integration with existing company workflows and communication systems
• Collaboration with international team members across multiple time zones
• Potential for additional language coverage depending on candidate background

 

Responsibilities:

• Provide customer support during assigned shift hours (either 3am-12pm or 2pm-11pm Central Time) 
• Attend weekly support team meetings (scheduled for Tuesdays)
• Participate in company meetings and staff meetings when possible outside of regular shift hours
• Integrate with existing company systems and tools for customer communication
• Collaborate with a distributed team across Latin America, Philippines, and the United States
• Work closely with the hiring manager (Brendan) and team leads to meet support objectives

 

 

Requirements:

• Strong English communication skills for customer interactions
• Experience in customer support or customer service roles
  Ability to work independently in a remote environment
• Flexibility to occasionally attend meetings outside of regular shift hours
• Proficiency with customer support tools and systems
• Reliable internet connection and professional work setup

 

Benefits
Independent Contractor Perks:

• HMO Coverage for eligible locations
• Permanent Work from home
• Immediate Hiring
• Steady Freelance Job

 

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

 

Job ID: 43423518846