Job Highlights

Contract: Independent Contractor
Schedule: Monday–Friday, 9:00 AM–6:00 PM Pacific Time, with a 1-hour unpaid break (40 hours/week).

Role Overview
The Customer Service Representative is responsible for delivering a seamless and positive experience to customers by handling inquiries, managing orders, and providing accurate product guidance. This role supports customers through email, messaging platforms, and social media while maintaining a professional, friendly, and brand-aligned tone. The ideal candidate is detail-oriented, proactive, and committed to delivering consistent, high-quality service.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, messaging platforms, and social media
• Manage and track customer orders, including order status, modifications, and issue resolution
• Provide accurate product information and recommendations based on customer needs
• Handle complaints, returns, and concerns with empathy and efficiency
• Maintain detailed and organized customer records in the helpdesk system
• Ensure consistent communication aligned with brand voice and values
• Coordinate with internal teams to resolve escalations and fulfillment issues
• Follow customer service workflows, policies, and response-time standards

Qualifications

• Previous experience in customer service, preferably in eCommerce or beauty/lifestyle brands
• Strong written communication skills in English
• Experience using helpdesk tools (Zoho Desk preferred)
• Familiarity with social media platforms and customer messaging tools
• Highly organized, detail-oriented, and dependable
• Ability to multitask and manage high-volume inquiries
• Comfortable working full-time during Pacific Time hours

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Job ID: 43423209627