Job Highlights

Contract: Independent Contractor
Schedule: Monday – Friday | 9:00 AM – 3:00 PM EST (30 hours/week)

About the Role
We believe in the power of journaling and community to transform lives. As a Customer Support Agent, you are the heartbeat of our brand. You aren’t just answering tickets; you are supporting our members on their personal growth journeys. We are looking for a proactive, empathetic communicator who can balance technical subscription management with genuine human connection.

Key Responsibilities

• Respond promptly and professionally to customer emails and inquiries, providing clear and effective solutions.
• Assist customers with managing their subscriptions, including modifications, cancellations, and renewals.
• Offer personalized recommendations to help customers maximize their use of our products and achieve their personal goals.
• Handle administrative tasks such as data entry, updating customer information, and other support functions as required.
• Collaborate with the team to identify recurring issues and suggest improvements to enhance the overall customer experience.
• Stay informed about product updates, promotions, and company policies to provide accurate and relevant information.

Qualifications & Requirements

• Experience: 2+ years in a customer-facing role, ideally within a DTC (Direct-to-Consumer) or Subscription-based brand.
• Technical Savvy: Experience with helpdesk software (e.g., Gorgias, Zendesk) and eCommerce platforms Shopify is a must-have and Recharge as nice-to-have.
• Communication Style: You have a "wellness-first" mindset. You can take complex subscription issues and explain them in a calm, friendly, and simple manner.
• Detail-Oriented: You have a sharp eye for data entry and never let a customer detail slip through the cracks.
• Reliability: Since this role supports our members during peak morning hours (EST), punctuality and consistent attendance are essential.
• You have a genuine interest in mental health, journaling, or personal development and are excited to share that passion with our community.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Job ID: 43401170016