Schedule:

• 40 hours per week. Monday to Friday. 10:30 AM to 8:00 PM 
• Unpaid break between 1:00 PM and 2:30 PM
• Client Timezone: Singapore Time

Client Overview:

A thriving restaurant group operating multiple locations across Singapore, serving guests Monday through Saturday with a focus on exceptional hospitality and seamless dining experiences. They leverage modern technology platforms to streamline guest communications and create memorable experiences from first contact through reservation completion.

Job Description:

You’ll be the voice of exceptional hospitality for a dynamic restaurant group, directly impacting guest satisfaction and loyalty with every interaction. This role puts you at the center of the guest journey, where you’ll manage high-volume communications across multiple channels while helping create memorable dining experiences. You’ll work with cutting-edge restaurant technology and be part of a fast-paced environment where every conversation matters.

Responsibilities:

• Handle incoming phone calls from restaurant guests for reservations and general inquiries
• Manage guest communications through Zendesk platform, responding to WhatsApp,
  SMS, and email messages
• Input and manage restaurant reservations using Seven Rooms table management system
• Resolve guest issues and concerns across multiple communication channels
• Provide exceptional customer service that enhances the overall guest experience
• Maintain accurate records of guest interactions and reservation details
• Support seamless guest journey from initial inquiry to reservation completion
• Collaborate with restaurant teams to ensure smooth operations and guest satisfaction

Requirements:

• Strong communication skills for phone-based customer service
• Must have restaurant or hospitality industry experience
• Experience in customer service or hospitality preferred
• Excellent problem-solving skills for handling guest inquiries and issues
• Professional phone manner and written communication skills
• Ability to multitask effectively across different communication channels
• Bonus if you have experience with Zendesk or similar customer service platforms
• It helps if you’re familiar with reservation management systems

Independent Contractor Perks:

• HMO Coverage for eligible locations (After 3 months)
• Permanent work-from-home
• Immediate hiring

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