About the Role:
We are a dynamic, award-winning global PR agency seeking a strategic and people-centric professional to join our team. This is a unique opportunity to build the operational and cultural foundations for a fast-growing company serving clients worldwide. You will be the central point for all people-related functions, managing the full employee lifecycle while also acting as the steward of our company knowledge and culture. You will ensure seamless coordination between our internal leadership and our external recruitment partner, creating an exceptional experience for every team member, from candidate to alumnus. Your work will directly strengthen our employer brand and operational excellence.

Position Overview:
As our People Operations & Culture Manager, you will own and integrate two critical areas: traditional HR/people operations and strategic knowledge management. You will move beyond transactional tasks to build systems, foster a knowledge-sharing culture, and help craft the internal narrative that supports our external brand reputation. You will be responsible for attracting and retaining top talent, streamlining onboarding for a global remote team, and ensuring that our collective intelligence is captured and accessible. This role is perfect for a proactive problem-solver who excels at building processes and relationships in a fast-paced, creative environment.

Key Responsibilities:

1. Talent Acquisition & Strategic Partner Management:

• Lead collaboration with our outsourced recruitment partner to define roles, refine candidate profiles, and ensure a smooth, branded hiring process.
• Manage the offer process, negotiations, and act as the primary internal liaison through the pre-boarding phase.

2. Global Onboarding & Employee Experience:

• Design and manage a seamless, engaging, and compliant onboarding experience for new hires across different time zones and cultures.
• Develop and maintain all onboarding materials, training modules, and welcome protocols to accelerate productivity and foster connection from day one.

3. Knowledge Management & Operational Excellence:

• Act as our dedicated Knowledge Manager: build, organize, and maintain a centralized, intuitive knowledge base (e.g., using wikis or CMS tools) to house company information, processes, best practices, and product details.
• Implement and champion a culture of knowledge-sharing. Capture tacit knowledge from experts, convert it into accessible resources, and encourage collaboration across departments.
• Develop and update all internal documentation, including employee handbooks, SOPs, and training guides.

4. HR Operations & Compliance:

• Manage the complete employee lifecycle, including contracts, records, leave administration, and separations.
• Accurately calculate and process sales commissions and support payroll coordination.
• Ensure compliance with relevant labor regulations and maintain impeccable HR data hygiene.

5. Culture, Communications & Employer Branding:

• Partner closely with leadership to plan company events, virtual team-building activities, and initiatives that reinforce our culture.
• Proactively manage internal communications to engage employees and align them with company goals and values.
• Leverage employee stories and achievements for internal recognition and, where appropriate, support external employer branding efforts in partnership with leadership.

Qualifications & Requirements

• 3-5 years of experience in a multifaceted HR, People Operations, or Knowledge Management role.
• Proven experience in full-cycle recruitment coordination and managing HR administration for a distributed or global team.
• Demonstrable skill in creating systems for knowledge management, documentation, or internal communications. Experience with relevant software (e.g., HRIS, ATS, wiki platforms, CMS) is a plus.
• Excellent project management and organizational skills with the ability to juggle multiple priorities autonomously.
• Outstanding interpersonal and communication skills, with high emotional intelligence and cultural sensitivity.
• A proactive, strategic mindset. You see gaps and create solutions; you don't just execute tasks.
• Bachelor's degree in Human Resources, Business, Communications, or a related field is preferred.

Independent Contractor Perks:

• HMO Coverage for eligible locations
• Permanent work-from-home
• Immediate hiring