1. MVA Denied Collections
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Run report and send email to lawyers to follow up for payment
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Email legal the outstanding and confirm status update
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Run report to match total payment amount
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Check billing portal for payments and data entry for payments
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Check email for payment statements and post payment
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Check email for electronic payments
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Post payment in patient file
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Follow-up with the request for medical records/report from Family Doctor, Hospitals and Lawyers.
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Update the tracker sheet
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Upload document in the patient’s file
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Send email to notify Medical Records has been received
- Prepare and send out clinical notes and records.
- Charge and Invoice CNRs.
- Coordinate with law firms, MD and AB for CNRs request.
Requirements
* Previous experience in a healthcare administrative or medical billing role.
* Familiarity with private health insurance processes in Canada is a strong advantage.
* Strong English communication skills (verbal and written).
* Detail-oriented with a proactive approach to resolving discrepancies.
* Ability to work independently with minimal supervision.
* Stable internet connection and ability to work via a web-based phone/EMR system.
* Comfortable working in a remote setting and handling sensitive patient information confidentially.
Preferred Qualifications:
* Experience supporting physiotherapy, chiropractic, or similar clinical environments.
* Familiarity with Canadian health insurance providers.
* Tech-savvy and comfortable with EMR systems and VoIP apps