Schedule: 20 hours per week, Monday to Friday, flexible between 8AM to 5PM

Client Timezone: Eastern Time (Florida)

Client Overview: A growing orthodontic practice specializing in Invisalign and comprehensive dental care serves a diverse patient community in South Florida. The practice values excellent patient experience and is expanding their administrative support to better serve their bilingual patient base.

Job Description: You’ll be the welcoming voice patients hear when they call, playing a crucial role in their healthcare journey from first contact through appointment scheduling. This remote position offers the flexibility to work from home while making a meaningful impact in healthcare administration, helping patients access quality orthodontic care with professional, bilingual support.

Responsibilities:

• Answer incoming patient calls and provide exceptional customer service in English and Spanish
• Schedule appointments for orthodontic consultations, treatments, and follow-up visits
• Collect and verify patient information, insurance details, and medical history
• Manage appointment calendars and coordinate scheduling efficiently
• Maintain strict patient confidentiality in accordance with HIPAA regulations
• Provide administrative support for daily practice operations
• Communicate appointment reminders and follow-up information to patients
• Handle patient inquiries about services, insurance, and treatment options

Requirements:

• Minimum 3 years of experience as a medical receptionist or healthcare administrative role
• Fluent bilingual proficiency in English and Spanish (written and verbal communication)
• HIPAA certification and thorough understanding of healthcare privacy regulations
• Experience with medical scheduling software and patient management systems
• Strong phone etiquette and customer service skills
• Reliable high-speed internet connection and professional home office setup
• Bonus if you have experience with dental or orthodontic practices
• It helps if you’re familiar with insurance verification processes

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

 

 

 

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