Schedule: Monday–Friday, 8:00 AM – 4:30 PM Alberta, Canada Time
Total Weekly Hours: 42.5 Hours

 

Join our client’s team and make a real impact by delivering exceptional customer support. If you excel at resolving issues, maintaining customer satisfaction, and communicating clearly with both customers and team members, they want to hear from you. Bring your problem-solving skills, attention to detail, and experience with CRM tools to a dynamic 24/7 operation. With flexibility to work weekends and support their mission, this is your chance to help create outstanding experiences and drive customer loyalty.

 

Responsibilities

• Handle inbound customer support calls with professionalism and empathy
• Respond to customer emails promptly and accurately, addressing inquiries and concerns effectively
• Troubleshoot and resolve a wide range of customer issues, including billing inquiries, reservation adjustments, vehicle-related problems during rental trips, and more
• Process payments and refunds accurately, maintaining precise financial records
• Log comprehensive details of customer issues and resolutions in the CRM system for accurate documentation and future reference
• Identify opportunities to enhance the overall customer experience, providing feedback and insights to the management team
• Collaborate with team members to share best practices, resolve complex issues, and contribute to a positive team environment

 

Requirements

• Proven track record in delivering exceptional customer support, resolving issues, and maintaining high levels of customer satisfaction
• Availability to work weekends and flexible schedules to meet the needs of a 24/7 operation
• Strong verbal and written communication skills, providing clear and concise information to customers and team members
• Ability to analyze complex situations, identify root causes, and offer effective solutions to resolve customer concerns
• Meticulous attention to detail in recording information and completing tasks accurately
• Familiarity with CRM tools to document interactions and track customer inquiries effectively

 

Independent Contractor Perks

• HMO coverage for eligible locations
• Permanent work-from-home arrangement
• Immediate hiring