Schedule:

• 20 hours per week, flexible during client business hours
• Client Timezone: United States (West Virginia business hours)

Client Overview:
Join a growing fitness and wellness business preparing for launch and rapid growth. This role supports daily customer communication, scheduling, system management, and administrative operations. You’ll work closely with business owners and trainers to ensure smooth communication with leads and future members while helping build strong operational foundations before and after launch.

Job Description:
You will manage incoming inquiries, nurture leads, handle scheduling, and support general administrative operations for a growing gym environment. This role is ideal for someone organised, friendly, and confident on the phone, who can manage multiple priorities while keeping systems updated and leads engaged. You’ll also support basic social media activity and act as the first point of contact for customers.

Responsibilities:

• Handle inbound and outbound phone calls with potential and existing customers
• Follow up with leads and keep prospective members engaged
• Respond to inquiries regarding gym services, memberships, and programs
• Schedule training sessions and coordinate trainer availability
• Manage membership and scheduling software systems
• Post basic social media content to maintain consistent online presence
• Provide general administrative support to management
• Handle appointment booking and receptionist-related tasks
• Support pre-launch lead warming and communication strategies

Requirements:

• Experience in customer service and phone-based communication
• Comfort using scheduling tools and basic administrative systems
• Ability to work independently and manage multiple responsibilities
• Basic understanding of social media posting
• Strong organisational and communication skills
• Willingness to learn new fitness or membership management software
• Reliable internet connection and professional home setup

Bonus if you have:

• Experience working with gyms, fitness studios, or wellness centres
• CRM or lead management experience
• Experience working in startup or pre-launch environments

Why Join This Team?:

• Flexible part-time remote schedule
• Opportunity to grow with a new business from launch stage
• Hands-on exposure to fitness business operations
• Potential to increase hours as the business scales
• Direct collaboration with owners and decision-makers
• Long-term growth opportunity in a stable support role

Independent Contractor Perks:

• Permanent work-from-home
• Immediate hiring

 

42820445441