Schedule:

• 40 hours per week
• Wednesday through Sunday; 4AM - 12PM Hawaii Standard Time
• First two days training 8am – 12pm HST
• Includes 30 minutes paid break

Job Description

Are you ready to dive into the fast-paced world of luxury vacation rentals and hospitality? We’re seeking a tech-savvy, detail-oriented Property Management Assistant to become the backbone of our guest communications and reservation management system. You’ll be the vital link between our stunning properties and guests from around the globe, ensuring smooth operations across multiple booking platforms. This role offers a unique opportunity to gain extensive experience in the booming short-term rental industry while working with a diverse portfolio of high-end properties. If you’re passionate about delivering exceptional customer service, have a knack for juggling multiple tasks, and thrive in a dynamic, remote work environment, this position could be your gateway to an exciting career in international hospitality management!

Responsibilities

• Manage a high volume of guest inquiries across Airbnb and Booking.com, providing prompt, professional responses to ensure guest satisfaction and drive bookings
• Expertly navigate our centralized Vacation Rent Pro system, efficiently transferring and updating reservation details from multiple booking platforms
• Monitor and thoughtfully respond to guest reviews, turning potential negatives into positives and maintaining our stellar online reputation
• Proactively engage with past guests to encourage glowing reviews, helping to build and maintain our impressive 13,000+ review count
• Showcase our properties in their best light by regularly updating listings with fresh photographs and compelling descriptions
• Collaborate with our local team and IT support to ensure all property information is accurate and up-to-date across all platforms
• Assist in managing multiple Airbnb and Booking.com accounts, requiring keen attention to detail and excellent organizational skills

Requirements

• 2+ years of proven experience in Airbnb listing management or vacation rental industry
• Familiarity with major vacation rental platforms including Airbnb, VRBO, and Booking.com
• Exceptional written and verbal communication skills in English, with the ability to craft engaging and professional responses
• Demonstrated ability to juggle multiple tasks and prioritize effectively in a fast-paced environment
• Tech-savvy with proficiency in property management software (experience with Vacation Rent Pro is a significant plus)
• Self-motivated with the ability to work independently and proactively in a remote setting
• Flexibility to align working hours with Hawaii Standard Time to ensure optimal coverage during peak guest communication periods
• Strong problem-solving skills and the ability to think on your feet to resolve guest issues efficiently
• Passion for the hospitality industry and a commitment to delivering outstanding guest experiences