Schedule:

11 PM - 7 AM CST and 9 AM - 5 PM CST

Time Zone: Central time (Texas)

Join a dynamic financial education company that’s making a real impact through engaging YouTube content and innovative budgeting technology. This growing organization is dedicated to improving financial literacy and helping people achieve better financial wellness through accessible, high-quality educational content and practical budgeting tools. You’ll be part of a mission-driven team that values reliability, community safety, and maintaining positive online environments where financial education can thrive.

As the Social Media Content Moderation Team Leader, you’ll oversee a global moderation team responsible for maintaining safe, positive community spaces across YouTube, Reddit, Discord, and other platforms. Beyond direct moderation, you’ll manage workforce scheduling to ensure round-the-clock coverage, balance workloads, and quickly address coverage gaps. You’ll act as both a working moderator and a leader, guiding your team to deliver reliable, high-quality moderation while maintaining alignment with client goals. This role combines leadership, scheduling oversight, and operational excellence with direct involvement in day-to-day moderation work.

• Oversee daily operations of the moderation team, ensuring full 24/7 coverage.
  
• Build and manage rotating schedules, adjusting as needed to cover absences and peak activity times.
  
• Monitor and moderate comments on YouTube videos during critical upload windows (Monday, Wednesday, Friday at 10 AM Central).
  
• Proactively review and moderate content across Reddit and Discord communities following established guidelines.
  
• Identify and remove inappropriate comments, spam, bot activity, and negative content.
  
• Ensure immediate coverage during new content launches for clean, welcoming comment sections.
  
• Follow and enforce detailed standard operating procedures (SOPs) for moderation quality.
  
• Provide guidance, coaching, and support to team members to improve consistency and performance.
  
• Collaborate with the client and internal management to report on performance, escalations, and team issues.
  
• Cross-train with the team on app support tasks during lower-volume moderation periods.
  

Requirements:

• Proven experience in a supervisory or team leader role, ideally in social media moderation, customer support, or BPO.
  

• Strong workforce management and scheduling skills, with the ability to balance global coverage needs.
  

• Excellent English writing and communication skills.
  

• Familiarity with YouTube Studio, Reddit, Discord, and platform-specific moderation tools.
  

• High attention to detail for identifying inappropriate or spam content.
  

• Strong organizational and problem-solving abilities.
  

• Reliable internet connection and commitment to scheduled shift work.
  

• Ability to manage independently while keeping clear communication with leadership and team members.
  

• No financial background required—comprehensive training provided.