Customer Service & Patient Scheduling Representative

Scope:

• Monday to Friday, 2pm to 10pm Pacific with a 30-minute paid break
• Handle both inbound calls and outbound lead follow-up calls
• Support two chiropractic clinic locations
• Work directly with clinic owner on processes and standards
• With performance-based bonuses

Responsibilities:

• Answer incoming phone calls from potential and existing patients
• Schedule patient appointments using clinic scheduling systems
• Follow established scripts to guide conversations with prospective patients
• Handle leads generated from Facebook ads and Google ads marketing campaigns
• Call leads immediately when they submit information through online forms or click marketing links
• Answer patient questions about services, scheduling, and clinic procedures
• Process prepayments when required for certain cases
• Maintain professional communication standards representing the chiropractic practice

Requirements:

• Strong customer service skills and professional phone manner
• Ability to follow scripts while maintaining natural conversation flow
• Comfortable working with scheduling software and basic computer systems
• Sales experience preferred but not required (training will be provided)
• Reliable internet connection and quiet work environment for phone calls
• Flexibility to work extended hours including evenings and weekends
• Basic understanding of appointment scheduling processes
• Ability to handle payment processing when required