• Flexible hours, Monday to Friday
• Total weekly hours: 30 Hours
• Client timezone: Eastern

 

• Monitor and respond to customer service emails consistently throughout the week

• Use Gmail and its labeling system to organize, categorize, and track inquiries

• Utilize pre-written templates to handle common customer questions (e.g., membership cancellations, appointment inquiries, gift card redemptions)

• Coordinate with studio teams for escalated issues and follow up as needed

• Perform account-related tasks such as pausing/canceling memberships and investigating charges via Boulevard (POS, inventory, and membership management system)

• Stay updated on ongoing promotions and changes by attending brief weekly check-ins (~15 minutes)

• Monitor and respond to replies from marketing email campaigns

• Maintain consistent inbox management to ensure no customer inquiry is missed

• Follow internal procedures for handling escalations and customer service recovery

• Be adaptable to fluctuating workloads, with peak volumes at the beginning and end of each month

• Enthusiastic and proactive mindset with a positive attitude

• Fast learner who adapts quickly to new tools and processes

• Highly organized and detail-oriented

• Strong written communication skills

• Tech-savvy with comfort using web-based applications

• Effective time management skills with the ability to handle multiple tasks and deadlines

 

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

 

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