Job Description

Schedule: Aligned with Miami business hours, primarily 9:00 AM to 5:00 PM EST, with core collaboration hours from 9:00 AM to 1:00 PM EST Time Zone: Eastern Standard Time (EST)

🌟 Client Overview:

Join a rapidly expanding mobile repair and maintenance company based in vibrant Miami, Florida. This organization is redefining the service experience by delivering certified technical expertise directly to customers at their locations—whether at home, a campsite, or on the road. With a strong commitment to reliability, transparency, and outstanding customer care, the company is poised for significant growth and seeks a highly detailed professional to support its operational expansion.

🎯 Position Summary

We are seeking a highly organized and fully bilingual Spanish/English Operations Specialist to be the operational backbone of our mobile repair service. This dynamic role requires a meticulous individual to manage the critical process of turning technician assessments into accurate customer estimates. You will be the central communication point, coordinating closely with field technicians, sourcing parts, and ensuring all clients receive clear, accurate, and timely repair information. Your exceptional fluency in both English and Spanish will be crucial for effective client interaction, making a direct and significant impact on operational efficiency and customer satisfaction.

🔑 Key Responsibilities

Estimate Creation & Part Sourcing (Core Function)

• Collaborate closely with field technicians following service visits to accurately determine required labor time and necessary parts.

• Prepare, audit, and finalize detailed, professional repair estimates for customer sign-off.

• Research, source, and manage inventory/pricing for required parts from various suppliers and online platforms.

• Process necessary documentation for warranty claims and insurance paperwork.

Administrative & Operational Support

• Maintain and update the customer and service database with meticulous accuracy.

• Prioritize, track, and manage multiple estimates in process and administrative tasks in a fast-paced environment.

• Support the Owner and Operations Manager with various day-to-day administrative and business operations tasks.

• Contribute to the continuous improvement of administrative processes and the overall customer experience.

💼 Requirements & Qualifications

• Bilingual Fluency: Absolute fluency in both English and Spanish (verbal and written) is mandatory.

• Experience: 4-7 years of professional experience in a highly demanding administrative, operational, or coordinator role.

• Industry Aptitude: Strong willingness and capacity to quickly learn about Recreational vehicles (RV) mobile repair services, parts sourcing, and technical systems (experience in the automotive or heavy equipment industry is a plus).

• Attention to Detail: Meticulous attention to detail is essential for accurate estimate generation and database management.

• Time Management: Proven ability to work under pressure, manage competing priorities, and juggle multiple tasks simultaneously while maintaining accuracy.

• Technical Proficiency: Highly proficient with various business software systems and capable of quickly mastering new tools (familiarity with Shopmonkey or similar service management software is highly advantageous).

• Soft Skills: Excellent organizational, communication, and customer service skills. Must be able to work independently and make informed decisions with minimal supervision

Independent Contractor Perks:

• HMO coverage for eligible locations

• Permanent work from home

• Immediate hiring

• Steady freelance job

• Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.