Job Highlights:

• Contract type: Independent Contractor
• Schedule: 40 hours per week, Monday to Friday 9AM to 5PM Orlando FL with a 30 minute paid break

 

Client Overview: 

A growing life insurance agency with 10+ sales agents that’s scaling rapidly and looking to streamline operations. They focus on providing comprehensive post-sale support to ensure customer satisfaction and free up their sales team to focus on revenue-generating activities. The company uses modern systems like RingCentral and emphasizes clear processes and professional customer interactions.

 

Job Description: 

You’ll be the essential bridge between customers and insurance companies, ensuring seamless post-sale experiences that directly impact customer satisfaction and business growth. In this role, you’ll handle the administrative tasks that consume valuable time from sales agents, allowing them to focus on what they do best while you ensure customers receive the support they need. You’ll work with clear scripts and structured processes, making this an excellent opportunity to develop specialized skills in the insurance industry while contributing to a growing team.

 

Responsibilities:

• Facilitate three-way calls between customers and insurance company support representatives
• Assist customers with updating billing information and policy changes
• Contact insurance companies on behalf of customers to resolve administrative issues
• Manage hold times with insurance companies (typically 20-30 minutes) while maintaining professional patience
• Follow detailed scripts and instructions for each customer interaction type
• Connect customers to appropriate insurance support teams once representatives are available
• Document all interactions and maintain detailed notes about completed tasks
• Support 2-3 sales agents initially with potential to expand coverage as the team grows
• Present yourself professionally as a “benefits coordinator” to maintain customer trust

 

Requirements:

• Minimum 3 years of customer support or sales support experience
• Strong English proficiency for professional phone communication
• Experience working with international clients preferred
• Comfortable managing long hold times and maintaining patience during extended calls
• Professional phone manner with excellent customer service skills
• Reliable internet connection for remote work
• Bonus if you have experience with phone dialer systems like RingCentral
• It helps if you have familiarity with insurance or financial services processes

 

Benefits

Independent Contractor Perks:

• HMO Coverage for eligible locations
• Permanent Work from Home
• Immediate Hiring
• Steady Freelance Job

 

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

 

Job ID: 42387638053