Automotive E-commerce Coordinator
Schedule:
- Full-time; 8 hours per day / 40 hours per week
- 10am-6pm Melbourne Australian time.
Job Overview
Our client is seeking an automotive parts professional preferably with TecDoc experience to validate customer orders against VINs and ensure part compatibility. This is a mission-critical role for our eCommerce platform specializing in automotive parts and accessories.
The ideal candidate has prior experience in automotive cataloguing, OEM/aftermarket parts lookup, or dealership parts interpretation, and is comfortable working with TecDoc or similar databases.
Key Responsibilities
VIN Checking & Fitment Validation
- Use TecDoc + our internal PIM to check every order against the customer’s VIN.
- Confirm compatibility using PR codes, ktypes, engine codes, and fitment notes.
- Approve correct orders, and flag/annotate mismatches clearly in Linnworks.
Order Flow Management
- Ensure the “Needs Check” queue is cleared overnight so AU CS team can focus on customers.
- Suggest alternative parts where possible.
- Standardize notes for smooth handover to Customer Service.
Customer Support Overflow (Secondary)
- Assist with basic enquiries (order tracking, return status, website navigation) when VIN workload is light.
- Escalate technical or customer-facing issues to AU team.
Tools Used
- TecDoc (preferred)
- Linnworks (order management)
- Freshdesk / Freshchat (customer support)
- Slack (team communication)
Requirements
- TecDoc knowledge – able to navigate fitment restrictions, ktypes, PR codes.
- Automotive cataloguing/parts interpretation experience (dealership, distributor, or aftermarket).
- Familiarity with OEM vs aftermarket part numbers.
- Strong written English for notes and documentation.
- High accuracy and attention to detail.
- Ability to work independently on AU overnight schedule.
Nice to Have
- Experience in eCommerce support.
- Familiarity with Linnworks, Freshdesk, or other support platforms.
- Knowledge of European vehicles (VW, BMW, Audi, Mercedes, etc).
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
41976658569
Job Category
Operations and Project Management
Job Type
Full Time (35 hours or more per week)
Work Schedule and Timezone
Melbourne
Published on
Dec 02 2025
“BruntWork made the entire recruitment process smooth, transparent, and stress-free. They matched me with a client that genuinely fits my skills and values — and the support didn’t stop at placement... A reliable, professional partner I’d recommend without hesitation.”
— Zyrrah D, Bookkeeper
4.9/5
4.9/5Automotive E-commerce Coordinator
Job Category
Operations and Project Management
Job Type
Full Time (35 hours or more per week)
Work Schedule and Timezone
Melbourne
Published on
Dec 02 2025
“BruntWork made the entire recruitment process smooth, transparent, and stress-free. They matched me with a client that genuinely fits my skills and values — and the support didn’t stop at placement... A reliable, professional partner I’d recommend without hesitation.”
— Zyrrah D, Bookkeeper
4.9/54.9/5