Schedule:
- Full-time; 8 hours per day / 40 hours per week
- 10am-6pm Melbourne Australian time.
Job Overview
Our client is seeking an automotive parts professional with strong TecDoc experience to validate customer orders against VINs and ensure part compatibility. This is a mission-critical role for our eCommerce platform specializing in automotive parts and accessories.
The ideal candidate has prior experience in automotive cataloguing, OEM/aftermarket parts lookup, or dealership parts interpretation, and is confident working with TecDoc or similar databases.
Key Responsibilities
VIN Checking & Fitment Validation
- Use TecDoc + our internal PIM to check every order against the customer’s VIN.
- Confirm compatibility using PR codes, ktypes, engine codes, and fitment notes.
- Approve correct orders, and flag/annotate mismatches clearly in Linnworks.
Order Flow Management
- Ensure the “Needs Check” queue is cleared overnight so AU CS team can focus on customers.
- Suggest alternative parts where possible.
- Standardize notes for smooth handover to Customer Service.
Customer Support Overflow (Secondary)
- Assist with basic enquiries (order tracking, return status, website navigation) when VIN workload is light.
- Escalate technical or customer-facing issues to AU team.
Tools Used
- TecDoc (essential)
- Linnworks (order management)
- Freshdesk / Freshchat (customer support)
- Slack (team communication)
Requirements
- Strong TecDoc knowledge – able to navigate fitment restrictions, ktypes, PR codes.
- Automotive cataloguing/parts interpretation experience (dealership, distributor, or aftermarket).
- Familiarity with OEM vs aftermarket part numbers.
- Strong written English for notes and documentation.
- High accuracy and attention to detail.
- Ability to work independently on AU overnight schedule.
Nice to Have
- Experience in eCommerce support.
- Familiarity with Linnworks, Freshdesk, or other support platforms.
- Knowledge of European vehicles (VW, BMW, Audi, Mercedes, etc).
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
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