Overview

We are looking for a proactive, empathetic, and detail-oriented Part-time Customer Service Representative to support customers across our eCommerce websites (Utivahealth.com and Ferosom.com). You will serve as the frontline voice of the company, managing inquiries, orders, product issues, and customer experience initiatives while ensuring smooth and satisfying interactions.

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Job Highlights

Number of Paid Hours Per Week: Part-time; hours may vary based on business needs
Schedule:

• Training includes additional hours at the start

• After training, shifts run Monday–Friday, between 9 a.m. and 6 p.m. EST

• Monthly or bi-weekly schedules provided

• Hours may temporarily increase depending on business needs

Work Arrangement: Work from home
Contract: Independent Contractor

Side Note:
Since this is a permanent work-from-home role under an Independent Contractor arrangement, applicants must have their own computer and reliable internet connection. Contractors handle their own taxes and benefits. Professional fees are based on hourly rates, which depend on performance during the application process.

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Responsibilities

Order Management

• Process customer orders through phone and email; handle fax inquiries

• Support customers with product details, order tracking, loyalty rewards, and fulfillment

• Handle inquiries about delivery updates, cancellations, and credits

Customer Communication

• Respond promptly to customers via phone, email, or chat

• Follow up on doctor fax referrals and callback requests

• Provide clear, empathetic customer support

Troubleshooting

• Resolve issues related to checkout, payments, promo codes, or subscriptions

• Coordinate with internal teams to solve fulfillment or delivery concerns

Customer Experience & Retention

• Deliver personalized service and escalate recurring issues

• Manage loyalty, rewards, and referral programs

• Identify opportunities to improve satisfaction and retention

Review & Feedback Management

• Monitor and respond to customer reviews, surveys, and feedback

• Report product quality concerns

Sales & Support Coordination

• Manage product sample requests

• Support sales initiatives and coordinate on retail or promotional programs

Tools & Systems

• Use Shopify, Gorgias, Loop (subscriptions), HubSpot, and RingCentral for workflows and communication

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Requirements

• 2+ years customer service experience

• Strong written and verbal English communication skills

• Highly organized, detail-oriented, and efficient multitasker

• Experience with Shopify, CRM/ticketing systems (Gorgias, Zendesk), loyalty or subscription platforms (Loop, Yotpo) is an asset

• Empathetic problem-solver with a strong customer-first mindset

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Independent Contractor Perks

• Permanent Work from Home

• Immediate Hiring

• Steady freelance job

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Reminder

Apply directly through the link provided; you will be redirected to BruntWork’s Career Site. You must apply through that link to complete the initial requirements, including pre-screening assessment questions, technical checks of your computer, and a voice recording. APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.