Job Overview:

Our client is looking for a reliable and fast-response Shopify Customer Support Specialist to handle simple day-to-day customer support tasks. This role primarily involves replying to emails promptly and performing basic updates within Shopify, such as editing orders and updating tracking information.

Key Responsibilities:

• Respond to customer emails quickly, clearly, and professionally
• Update Shopify orders (e.g., edit tracking details, make small order adjustments)
• Provide basic product and order-status information to customers
• Flag any issues or unusual customer concerns to the team
• Maintain accuracy and consistency in all customer interactions

Qualifications:

• Basic experience with Shopify (or ability to learn quickly)
  
• Strong written English communication skills
• Ability to respond to messages promptly during assigned hours
• Strong written English communication skills
  
• Detail-oriented, organized, and reliable
• Previous customer service experience is an advantage but not required

Independent Contractor Perks

• Permanent work from home
• Immediate hiring