Care Navigator
Schedule:
Tuesday to Friday 10am to 7pm Arizona Mountain Time
Saturdays 8am to 6pm Arizona Mountain Time
With a 30 minute unpaid break each day | 43.5 hours per week
Overview:
The Care Navigator is assigned a small portfolio of clients and is responsible for their client experience. The Care Navigator should easily be able to build rapport with clients, explain complex information in a simple way, and work with other members of the team to get the most accurate information. This is a generalist position, and specialists in each of these areas will train and guide decision-making and processes.
The tasks include:
Finance and Billing
- Updating client profiles to ensure they are accurate and up to date
- Checking insurance eligibility and benefits before each appointment
- Charging client invoices before appointments
- Monitoring timely completion of Provider notes for each appointment
- Sending insurance claims after each appointment
- Communicating with each client about their eligibility and benefits, any changes, and outstanding payments
Clinical
- Medication refills
- Prior authorizations
- Collaborating with other providers as needed for client care (ROIs, scheduling support)
- Coordinating client referrals
- Monitoring and tracking health measures
- Ensuring annual labs for all clients are on file, ordered, and the provider is informed.
- Ensuring the Abnormal Involuntary Movement Scale is on file for clients receiving antipsychotic medications and informing the provider when these are next due
- Ordering GenoMind testing
Administration
- Monitoring and responding to portal messages
- Assigning tasks to the provider and other team members as needed
- Following up with other team members to complete tasks for the client
- Monitoring client scheduling changes and ensuring clients are active in care
- Escalating any issues, complex questions, or tasks to our specialist team members
Requirements
- Bachelor’s degree in healthcare administration, business, or a related field (preferred).
- Minimum of 2 years of experience in reviewing and interpreting healthcare insurance policies.
- Strong understanding of healthcare benefits, eligibility criteria, and billing processes.
- Excellent communication skills, both written and verbal, with the ability to convey complex information in an understandable manner.
- Demonstrated problem-solving and critical thinking skills to address client issues effectively.
- Proficiency in billing software and relevant healthcare technology systems.
- Detail-oriented with strong organizational skills and the ability to manage multiple priorities.
- Ability to work independently and collaboratively within a team environment.
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
41662030242
Job Category
Customer Support
Job Type
Full Time (35 hours or more per week)
Work Schedule and Timezone
Tucson, AZ
Published on
Nov 27 2025
“BruntWork made the entire recruitment process smooth, transparent, and stress-free. They matched me with a client that genuinely fits my skills and values — and the support didn’t stop at placement... A reliable, professional partner I’d recommend without hesitation.”
— Zyrrah D, Bookkeeper
4.9/5
4.9/5Care Navigator
Job Category
Customer Support
Job Type
Full Time (35 hours or more per week)
Work Schedule and Timezone
Tucson, AZ
Published on
Nov 27 2025
“BruntWork made the entire recruitment process smooth, transparent, and stress-free. They matched me with a client that genuinely fits my skills and values — and the support didn’t stop at placement... A reliable, professional partner I’d recommend without hesitation.”
— Zyrrah D, Bookkeeper
4.9/54.9/5