Work Schedule: Monday to Friday from 8 AM to 5 PM PHT with 1 hour unpaid break
Responsibilities:
- Provide comprehensive business support to Amazon customers and B2B trade and commercial clients
- Identify and nurture potential high-value customers, spotting “gem customers” for escalation to account managers
- Process and generate quotes and orders through various systems
- Support the sales team by qualifying leads and passing up potential opportunities
- Manage customer inquiries, pre sale and post saletickets through the company’s ticketing system
- Assist with administrative tasks related to customer accounts and order processing
- Conversion of B2B Orders by adding storekeys using internal reports
- Maintain accurate customer records and communication logs
- Support with reporting, presentations and adhoc admin tasks
Requirements:
- 3-5 years of experience in customer support or inside sales roles
- Experience working with Australian businesses and understanding of Australian business culture
- Proficiency or willingness to learn Shopify, Klaviyo,NetSuite, Gorgias and other platforms
- Strong communication skills with ability to identify sales opportunities during customer interactions
- Experience in furniture, e-commerce, or related industries preferred
- Ability to handle varied daily tasks and enjoy working in a challenging, dynamic environment
- Strong organisational skills for managing quotes, orders, and customer data
- Proactive mindset for identifying and escalating business opportunities
Scope:
- Supporting a customer base of approximately 1,000-1,600 B2B customers
- Working within the company’s second year of B2B trading commercial operations
- Hybrid role combining customer support and inside sales functions
- Direct collaboration with sales team, BDMs, operations and account managers
- Focus on Amazon marketplace customers and direct B2B trading clients
- Opportunity for growth and potential team leadership roles based on performance
Independent Contractor Perks
- HMO Coverage in eligible locations
- Permanent work from home
- Immediate hiring