Schedule: 

• Monday - Friday, 8:00 AM - 5:00 PM Pacific Time (Portland, OR)
• 8 hours per day, 40 hours per week
• 1-hour unpaid lunch break

Key Responsibilities

• Respond promptly to customer inquiries via email and Intercom chat (response times range from 1-5 hours based on customer service level)

• Troubleshoot and resolve basic technical issues related to the student information system

• Provide support to international clients across multiple time zones

• Manage multiple inquiries simultaneously while maintaining quality and timeliness

• Escalate complex issues to senior team members as needed

• Contribute to ongoing improvements in support processes and documentation

• Maintain current knowledge of product features and updates

• Collaborate with the customer engagement team to ensure consistent, high-quality support

• Assist with special projects as assigned during slower periods of the year

Requirements

• Proficient in written and spoken English communication

• High school diploma or equivalent preferred

• Reliable computer with stable internet connection

• Ability to work independently in a remote environment

• Strong problem-solving skills and attention to detail

• Excellent time management and organizational abilities

Preferred Qualifications

• Experience with JIRA, Confluence, Google Workspace, or Slack

• Previous customer support or technical support experience

• Familiarity with student information systems or educational technology

Independent Contractor Perks

HMO Coverage for eligible locations

Permanent work from home

Immediate hiring

Steady freelance job