Schedule: Monday to Friday, 9:00 AM – 6:00 PM NSW (1-hour unpaid lunch)
Total Weekly Hours: 40

 

Our client is seeking a Customer Service Representative to manage order processing, handle customer inquiries, and provide support through calls, emails, and live chat. This role works closely with team members in Australia to ensure accurate, timely, and empathetic service while meeting performance targets and maintaining excellent customer satisfaction.

 

Responsibilities

• Process and manage orders from the e-commerce platform accurately and efficiently
• Respond to customer inquiries via phone, email, and live chat
• Handle inbound and outbound calls as well as live chat interactions professionally
• Complete administrative and ad hoc tasks, including spreadsheet work and list organization
• Collaborate with team members to ensure smooth workflows and consistent information sharing
• Meet or exceed KPIs and maintain high-quality service standards

 

Requirements

• Minimum of 2 years’ experience in customer service or e-commerce support
• Experience with calls and live chat support preferred
• Familiarity with e-commerce platforms such as Shopify, WooCommerce, or Magento is a plus
• Excellent written and verbal English communication skills
• Strong attention to detail, with the ability to multitask and solve problems effectively
• Proficient with CRM systems, ticketing tools, and spreadsheets
• Empathetic, professional, proactive, and capable of working independently

 

Independent Contractor Perks

• Permanent work-from-home setup
• Immediate hiring