Schedule: Full-time (40 hours per week); Australian business hours (8am-5pm AEST); 

Client Timezone: Australian Eastern Standard Time (Sydney)

Client Overview: A specialized recovery agency that bridges the gap between automotive repair shops and insurance companies. They handle the complex process of fund recovery, from initial assessments through negotiations and litigation, ensuring repair shops get paid while removing administrative burden. With a tight-knit team of 10 professionals, they’re expanding to better serve their growing client base.

Job Description: You’ll become an integral part of a specialized team that makes a real difference in the automotive repair industry. This role offers the opportunity to master insurance processes while working directly with founders who are committed to comprehensive training and professional development. You’ll handle critical administrative functions that directly impact the company’s ability to recover funds for their clients, making you a key player in their success story.

Responsibilities:

• Manage high-volume email communications with insurance companies and repair shop clients
• Follow up via calls and email on outstanding claims and required documentation
• Process and organize insurance-related paperwork and administrative documentation
• Maintain accurate client records and case status updates in Salesforce CRM
• Call insurance representatives when needed
• Support the transition of company processes from Monday.com to unified Salesforce platform
• Assist with general administrative tasks across multiple business functions
• Collaborate with senior team members on complex recovery cases

Requirements:

• Strong written and verbal English communication skills for emails, chats, and calls
• Previous administrative experience with attention to detail and organization
• Proficiency with Salesforce CRM or demonstrated ability to learn quickly
• Experience with Gmail and Google Workspace applications
• Ability to multitask effectively in a fast-paced environment
• Bonus if you have experience with insurance processes or automotive industry
• It helps if you’re comfortable with phone-based customer service

Why Join This Team?:

• Direct mentorship and training from company founders and senior team members
• Opportunity to develop specialized expertise in insurance recovery processes
• Small team environment where your contributions are visible and valued
• Modern tech stack with ongoing platform consolidation and optimization
• Potential for role expansion and additional team growth opportunities
• Flexible remote work arrangement with clear communication expectations

Apply now. Start helping.