Schedule:

• Monday to Friday 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM
  

Client Timezone:

• Pacific Time (California)
  

Total Weekly Hours:

• 40 hours

Client Overview:

Our client is a well-established personal injury law firm in Beverly Hills that prioritizes client care and efficient case management. The firm handles complex personal injury cases that require coordination with medical facilities, treatment providers, and clients. They value direct communication, streamlined processes, and maintaining strong client relationships throughout the legal process.

You’ll serve as the backbone of case management operations, working directly with experienced case managers to ensure clients receive exceptional support throughout their personal injury cases.

This role blends meaningful client interaction with critical administrative work, making you an integral part of a team that impacts clients’ lives during challenging times. You’ll have direct access to case managers and the autonomy to manage important client communications and documentation workflows.

 

Responsibilities

• Prepare and generate professional letters for medical record requests from healthcare facilities
• Follow up on document requests to ensure timely receipt of critical medical records
• Contact clients to obtain signed medical authorizations and required documentation
• Re-engage clients who have missed appointments or become unresponsive to maintain case progress
• Handle client communication via phone and email regarding case-related matters and updates
• Support case managers with treatment scheduling and coordination between clients and providers
• Maintain organized documentation systems and follow established office procedures
• Assist case managers with various administrative tasks to ensure smooth case progression

 

Requirements

• Strong written and verbal English communication skills with a professional phone manner
• Experience with administrative tasks, document management, and client communication
• Reliable internet connection and comfort working remotely with digital tools
• Proficiency with email systems, messaging platforms, and basic office software
• Exceptional attention to detail and ability to follow legal procedures accurately
• Availability during standard business hours with flexible communication via WhatsApp
• Bonus: Experience in legal, medical, or client service environments
• Comfortable with multitasking and managing competing priorities

 

Why Join This Team?

• Work directly with case managers — no intermediary layers
• Make a real difference in personal injury clients’ lives
• Flexible remote setup with clear communication expectations
• Month-to-month employment with a 7-day replacement guarantee for mutual fit
• Access to private health insurance after the probationary period
• Paid leave accrual and customizable time-off policies

 

Independent Contractor Perks

• HMO coverage (available in eligible locations)
• Permanent work-from-home arrangement
• Immediate hiring