Schedule: Flexible, weekdays only (ideally aligned with Tasmania business hours)
Total Weekly Hours: 20 hours

Client Overview
Join a fast-growing wellness business in Australia that’s expanding from a successful Pilates studio into recovery services, including sauna and ice bath facilities. You’ll work with a passionate small team during an exciting growth phase, helping build wellness spaces that focus on community health and recovery.

About the Role
Our client is seeking a highly organized Administrative & Operations Assistant with strong customer service and operational support experience. The ideal candidate will be proactive, detail-oriented, and capable of managing day-to-day administrative and client support tasks in a growing wellness environment. If you’re skilled in Canva, excel in communication, and thrive in a dynamic, community-focused setting, this role is for you.

Responsibilities

• Provide excellent customer service and respond to client inquiries via email and messaging platforms

• Manage client scheduling and bookings using the Moments booking platform

• Support daily operations of the recovery facility, including managing customer access and resolving client issues

• Assist with vendor coordination and purchasing for ongoing expansion projects

• Maintain and organize administrative records, forms, and operational documents

• Create professional marketing and client materials using Canva

• Ensure smooth workflows and assist the team with general administrative and operational tasks

• Contribute to improving internal systems and processes to enhance efficiency

Requirements

• Proven experience in administration, operations, and customer support

• Proficiency in Canva for marketing and client materials

• Excellent written and verbal communication skills

• Strong organizational and multitasking abilities

• Experience working remotely and managing tasks independently

• Friendly, customer-oriented, and adaptable personality

• Enthusiasm for health, wellness, and community-focused businesses

• Flexibility to support a growing company through various operational needs

Independent Contractor Perks

• Permanent work-from-home arrangement
• Immediate hiring opportunity