About BruntWork
BruntWork is a global leader in remote staffing solutions, empowering businesses to scale with agility, precision, and purpose. We champion operational excellence, seamless client experiences, and a shared mission across every touchpoint.
Role Overview
We are seeking a dynamic Enterprise Business Operations Manager to drive departmental growth, manage team performance, and ensure the BruntWork Enterprise Team continues to deliver unmatched value across every touchpoint. This is a hands-on, high-impact role that reports directly to the Head of Enterprise, serving as a strategic right hand and operational anchor.
You will be responsible for:
- Overseeing team performance, CSAT, and departmental sales assistance at the highest level
- Leading CRM initiatives, ensuring data hygiene, intuitive reporting, and insightful analytics that build confidence in the department and BruntWork as a whole
- Supporting the Head of Enterprise in launching new departmental verticals and sales funnels and department initiatives
- Engaging confidently with enterprise clients, resolving escalations, and representing BruntWork in client meetings, networking events, and strategic initiatives, including those held outside standard hours or locations
- Managing the department according to BruntWork’s core principles: Anti-Slow Mentality, Accurate Delivery, Proactive White Glove Service, Improved Fill-Velocity, Seamless Airtight End-to-End CX, and A Shared Mission Approach
- Providing real-time support, professional guidance, and sound business advice to the Enterprise team
- Up-training and re-training team members as needed to uphold excellence and alignment
- Remaining flexible with work hours as needed by operational demands
- Being tech-savvy, adept in report creation, data collection, tracking and management, along with workflow optimization
- Demonstrating strong management, sales, and soft skills to lead with empathy, precision, and impact
- Acting as a driver of departmental reporting and analytics, ensuring transparency, accountability, and strategic clarity across all initiatives
Qualifications & Traits
- Proven experience in business operations, sales enablement, or enterprise support
- Tech-savvy with strong command of CRM platforms, reporting tools, and workflow systems
- Exceptional management, sales, and soft skills—emotionally intelligent and client-centric
- Comfortable with flexible schedules and dynamic environments
- Strong communicator with the ability to distill complexity into clarity
- Strategic thinker with a bias for action and a commitment to excellence
- Experience in launching new verticals, supporting sales funnels, and managing cross-functional teams is highly preferred
Requirements
- 10+ years of combined experience in Sales Leadership or Operations Management
- Experience in the Outsourcing or Recruitment industry is an advantage
- Experience being a business owner or entrepreneur is a plus
- Proven ability to build long-term client relationships and manage enterprise-level accounts.
- Strong management skills with the ability to take full ownership of initiatives.
- Excellent verbal and written communication; confident in public-facing delivery.
- Experience with technological tools, platforms and solutions is a plus. Being tech savvy is a must
- Consultancy or strategic advisory experience is a strong plus.
- Comfortable working across multiple time zones.
- A self-starter who thrives in a fast-growth, high-performance environment.
- Hi EQ and strong attention to detail
- A strong growth mindset
What We Offer
- The opportunity to create and execute the buildout of one of BruntWork's unique departments.
- HMO after 3rd month
- Leave accrual begins after the 3rd month of working, at a rate of 1 day per month worked
- Exposure to a global client base across 45+ countries.
- Competitive compensation and growth opportunities in the world’s fastest-growing outsourcing firm.
- A flexible, remote-first culture with international collaboration.