About the Role

Lead strategic client relationships, drive account growth, and ensure BruntWork delivers unmatched value to enterprise clients. This role requires a strategic communicator who can manage key accounts, resolve escalations, and drive measurable impact through BruntWork’s AI-driven and remote workforce solutions.

Job Highlights

• Manage a portfolio of high-value, enterprise clients.
• Own revenue growth through upsell and cross-sell opportunities.
• Act as a senior point of contact for VIP clients and critical escalations.
• Collaborate with cross-functional teams to ensure seamless service delivery.
• Mentor junior Client Success Managers and lead internal account reviews.
• Remote-first role with a global client base.

Key Responsibilities

Strategic Client Management & Growth

• Manage a portfolio of strategic clients as a trusted advisor.
• Identify and execute upsell and cross-sell opportunities, including AI tools and remote staffing solutions.
• Clearly communicate ROI and ensure clients see tangible value.
• Proactively reduce churn and identify growth opportunities.
• Report account health, retention metrics, and revenue opportunities to leadership.

Client Engagement & Relationship Management

• Serve as senior point of contact for VIP clients and contract discussions.
• Handle complex escalations and resolve issues efficiently to maintain trust.

Cross-functional Collaboration & Leadership

• Coordinate with Recruiting, Operations, IT, and Product to ensure smooth implementation of solutions.
• Mentor junior CSMs and share best practices.
• Lead account review meetings and align teams on client goals.
• Present data-driven insights on growth and service adoption.

Measurable Success

Key KPIs include:

• Number of accounts moved from core → key → VIP.
• Number of roles filled for clients.
• Deal value and revenue from upsell/new business within your portfolio.

Qualifications

• 7+ years in Customer Success, Account Management, or similar client-facing roles.
• Outsourcing or Recruitment experience is an advantage.
• Proven success managing enterprise-level accounts.
• Strong project management and ownership mindset.
• Excellent verbal and written communication skills.
• Consultancy or advisory background is a plus.
• Comfortable working across global time zones.
• Self-starter who thrives in a fast-paced, high-growth environment.

What We Offer

• Opportunity to lead strategic client success initiatives.
• Access to a global client base across 45+ countries.
• Competitive compensation and strong career growth paths.
• Remote-first work culture with international collaboration.