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Customer Service Representative

Schedule: 9AM to 6PM QLD time with 1 hr unpaid lunch/ 8 hrs per day, 40hrs per week
 
Key Responsibilities:
 
• Provide timely and professional email responses to customer inquiries and comments on the HelpScout ticketing system.
• Assist customers with product or service-related questions or issues and escalate complex inquiries to the appropriate team members.
• Maintain a positive and helpful demeanor when interacting with customers, ensuring a high level of customer satisfaction.
• Use draft emails as guidelines for responses.
• Utilize research skills to source the components for customers using keywords, photos, and information received in the emails from customers.
 
Qualifications and experience:
 
• Proven work experience in self-disciplined time management to achieve target outcomes.
• Excellent written and verbal communication skills.
• Strong understanding of customer service principles and practices.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to utilize research skills to course the components for customers using key works, photos, and information received in the emails from customers.
• Be committed to delivering exceptional customer service experiences every minute of every day

Customer Service Representative

Job Category

Job Type

Full Time (35 hours or more per week)

Work Schedule and Timezone

Queensland

Published on

Jul 27 2025