Schedule:

• Need to fill 2 positions.
• 1) Monday to Friday 8am to 1pm 
• 2) Monday to Friday 1pm to 5pm

Client Timezone: Mountain Standard Time (MST)

Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, and social media (Facebook, Instagram)

• Provide accurate information about services, policies, and procedures

• Resolve customer complaints professionally and calmly

• Troubleshoot and assist with technical issues, escalating when needed

• Conduct follow-ups to ensure customer satisfaction and resolution

• Support subscription onboarding and follow up with billing inquiries

• Maintain accurate and up-to-date customer records in the CRM system

• Document recurring issues and report them to the appropriate team

• Learn and stay updated on platform features and services

• Adhere to company policies, data protection, and security protocols

• Perform quality checks to ensure high standards of customer service

• Collect and share customer feedback with the team

• Collaborate with other team members to resolve issues efficiently

• Support social media communication strategies and account interactions

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Requirements:

• High school diploma or equivalent required; associate or bachelor’s degree in IT or related field preferred

• Previous experience in customer service or support roles preferred

• Strong verbal and written communication skills in English and Spanish

• Proven ability to demonstrate empathy, patience, and active listening

• Proficient in computer use, including CRM platforms and data entry

• Organized, detail-oriented, and able to manage time effectively

• Ability to work independently and handle multiple tasks simultaneously

• Positive, professional attitude with a strong sense of responsibility

• Experience in using social media platforms for communication is a plus

• Knowledge of security protocols and customer privacy standards

• Availability to work flexible shifts during U.S. business hours